Feedback / Grievance RedressalFeedback / Grievance Redressal
Government Dental College & Hospital, Jalgaon values the feedback and concerns of our patients, students, faculty, and visitors. This page provides information on how to share feedback, suggestions, or complaints regarding our services, facilities, or website.
How to Submit Feedback or a Grievance
You may reach out to us through any of the following channels:
Email: gdchjalgaon@gmail.com
Phone: 0257-2220025
In Person: Visit the Administrative Office, Government Dental College & Hospital, Jalgaon, during working hours (Monday–Saturday, 9:00 AM – 5:00 PM, excluding public holidays)
Written Complaint: Complaints may also be submitted in writing and dropped in the Suggestion/Complaint Box located at the hospital reception and OPD area
What You Can Report
– Complaints regarding hospital services, OPD/IPD experience, or staff behaviour
– Concerns related to academic administration or student services
– Issues with website content, broken links, or accessibility barriers
– Suggestions for improving facilities or services
– Complaints related to delays in response under the Right to Service (RTS) Act or Right to Information (RTI) Act
Information to Include
To help us resolve your concern quickly, please include:
– Your full name and contact details (phone/email)
– Date and department/section concerned (if applicable)
– A clear description of the issue or suggestion
– Any supporting documents, if relevant (bills, prescriptions, reference numbers, etc.)
Grievance Redressal Process
1. Acknowledgement – Every grievance received is acknowledged.
2. Review – The concerned department/officer reviews the matter and investigates as needed.
3. Resolution – A response or resolution is communicated to the complainant on working days.
4. Escalation – If unresolved, the matter may be escalated to the Dean’s office or the Directorate of Medical Education & Research, Mumbai
Grievance Redressal Officer
Name:
Designation:
Email: gdchjalgaon@gmail.com
Phone: 0257-2220025
Escalation to Higher Authority
If you are not satisfied with the response received, you may escalate your grievance to:
Directorate of Medical Education & Research (DMER), Mumbai
Website: [dmer.maharashtra.gov.in](https://dmer.maharashtra.gov.in/english/)
For grievances related to public services, you may also use the Government of Maharashtra’s citizen services portal:
Aaple Sarkar
Website: [aaplesarkar.maharashtra.gov.in](https://aaplesarkar.maharashtra.gov.in/)
RTI Requests
For information requests under the Right to Information Act, 2005, please refer to our RTI Act page for the designated Public Information Officer (PIO) details and application procedure.
Government Dental College & Hospital, Jalgaon values the feedback and concerns of our patients, students, faculty, and visitors. This page provides information on how to share feedback, suggestions, or complaints regarding our services, facilities, or website.
How to Submit Feedback or a Grievance
You may reach out to us through any of the following channels:
Email: gdchjalgaon@gmail.com
Phone: 0257-2220025
In Person: Visit the Administrative Office, Government Dental College & Hospital, Jalgaon, during working hours (Monday–Saturday, 9:00 AM – 5:00 PM, excluding public holidays)
Written Complaint: Complaints may also be submitted in writing and dropped in the Suggestion/Complaint Box located at the hospital reception and OPD area
What You Can Report
– Complaints regarding hospital services, OPD/IPD experience, or staff behaviour
– Concerns related to academic administration or student services
– Issues with website content, broken links, or accessibility barriers
– Suggestions for improving facilities or services
– Complaints related to delays in response under the Right to Service (RTS) Act or Right to Information (RTI) Act
Information to Include
To help us resolve your concern quickly, please include:
– Your full name and contact details (phone/email)
– Date and department/section concerned (if applicable)
– A clear description of the issue or suggestion
– Any supporting documents, if relevant (bills, prescriptions, reference numbers, etc.)
Grievance Redressal Process
1. Acknowledgement – Every grievance received is acknowledged.
2. Review – The concerned department/officer reviews the matter and investigates as needed.
3. Resolution – A response or resolution is communicated to the complainant on working days.
4. Escalation – If unresolved, the matter may be escalated to the Dean’s office or the Directorate of Medical Education & Research, Mumbai
Grievance Redressal Officer
Name:
Designation:
Email: gdchjalgaon@gmail.com
Phone: 0257-2220025
Escalation to Higher Authority
If you are not satisfied with the response received, you may escalate your grievance to:
Directorate of Medical Education & Research (DMER), Mumbai
Website: [dmer.maharashtra.gov.in](https://dmer.maharashtra.gov.in/english/)
For grievances related to public services, you may also use the Government of Maharashtra’s citizen services portal:
Aaple Sarkar
Website: [aaplesarkar.maharashtra.gov.in](https://aaplesarkar.maharashtra.gov.in/)
RTI Requests
For information requests under the Right to Information Act, 2005, please refer to our RTI Act page for the designated Public Information Officer (PIO) details and application procedure.